Make Something Happen After the Click

The reporter’s premise was that iPad advertising was “taking off”. I extended the idea further by telling the E-Commerce Times about the value of building upon the advertising activity on the tablet well beyond the click.

"For example, companies like HBO have worked with Hipcricket to conduct mobile advertising campaigns that ultimately invite customers to take part in, say, a VIP club. It's one thing to get consumers to click on your ad. It's another thing entirely -- and much more critical -- to do something with them once they do: the concept of 'post-click engagement.’”

The full article is here http://www.technewsworld.com/story/75215.html

Notes From A Mobilized Marketer - The "Make It Stop Raining" Edition

The Weather Channel iPhone app, long one of the most popular, has gotten its first redesign since 2009. Nice, but you still can't stop it from raining.

Who is scanning QR codes? Scanbuy says it's 68 percent males.

Eight percent of magazine pages had a mobile bar code during Q1. That’s a move toward the passive becoming interactive.

Coca Cola will use mobile and music in a London Olympics effort to "inspire youth". Included are a wide variety of mobile tactics, including SMS, apps, and more.

Beyond the hardware change, I await a new iPhone most for have-to-have Siri improvement. It’s shocking that Apple heavily advertises such a poor experience.

Speaking of which, there are several “new” reports that Steve Jobs influenced the design of the next iPhone. There is no news here. Product cycles are that far out.

Does size matter (in tablets)? Amazon is looking to turn around its slumping Kindle Fire sales with a screen three inches larger.

T-Mobile makes good points in downplaying shared data plans. Who wants to keep track of the family's consumption?

An Apple board member says an iCar designed by Jobs would've taken 50 percent of auto market. That’s laughable.

American Express’ mobile strategy, like its social efforts, is deeply rooted in measurable sales. Imagine that.

Marketers take note: one tablet generates as many website visits as four smartphones, according to a report.

70 percent of mobile app users pay little or nothing, a study says. It explains how a large number of app makers don't make money.

30 percent of Groupon transactions in North America were completed on mobile devices in Q1. It was 25 percent in December 2011.

Teenagers believe that adults text as much as they do - which means a lot, a survey says. That’s surprising.

The Decline of Apps? Ummm, No

Mobile apps or mobile Web? If the goal is to reach as many makes and models of devices, then mobile-optimized websites are a natural first choice. If it’s about building “experiences”, then mobile apps — front and center on our smartphones— may have some advantages. It’s often a confusing decision for marketers to make, and the right choice depends on what brands want. However, new numbers from Nielsen boost the argument that apps are gaining some serious traction (despite an increased focus by brands on the mobile Web and excitement about the improvements promised by HTML5).

Comparing 2012 to 2011, the research company discovered U.S. mobile subscribers are moving to smartphones and downloading more apps.

Among the findings:

• Smartphones are 50 percent of penetration, up 12 percent from the previous year

• The average number of downloaded apps per device has gone from 42 to 51

• 88 percent of iOS and Android users have downloaded an app vs. 74 percent a year ago

• The number of iOS and Android users has risen to 84 million from 38 million

• Time spent on apps is up 10 percent despite the advancement of the mobile Web

• The time spent on the Top 50 apps has gone down from 74 percent to 58 percent

Some things have seen little or no change. The top five apps continue to be Facebook, YouTube, Android Market, Google Search and Gmail. And smartphone owners spend just slightly more time on apps each day (37 minutes a day in 2011 compared to 39 minutes today).

Also, privacy continues to be a concern, with the vast majority of users (70 percent in 2011 and 73 percent in 2012) expressing concern over personal data collection. 

What’s more, 55 percent are wary about sharing information about their location via smartphone apps.

How I See It: There are few absolutes in mobile. I never bought the debate that tried to make us believe that mobile Web and mobile apps was an either/or situation. As marketers, we need to follow the numbers, keep an open mind, and anticipate what’s next. Yes, apps appear to be on the rise. But we have to dig deeper and ask “why”. One driver is the always-on nature of apps across the board. Many apps (like games) can be used even when there is no connectivity. We know that many apps are downloaded —but we also have evidence that many apps lose their appeal quickly and are rarely, if ever, used. In contrast, a mobile website is a more of a necessity than a novelty. People require access to optimized destinations using their mobile devices and they expect brands to provide mobile-friendly experiences once they get there. This — as I learned from ESPN while researching my newly released Mobilized Marketing book — is critical. Mobile users often punish brands that fail to deliver a great mobile experience.

(post also appeared on mobilegroove.com http://www.mobilegroove.com/mobile-usage-hot-trends-mobile-apps-multi-screen-...

Notes From a Mobilized Marketer - The Spring Hype Award Edition

I saw where Polaroid eyes mobile for users to experience the "magic of instant in way that only Polaroid can deliver". That makes my spring hype award list.

Pew says that 18 percent of smartphone owners use a geosocial service to check in to certain locations or share their location with friends. That is a meaningful number (around 30 million), but far from the key element in a mobile “reach strategy”. That would be SMS or the mobile web. Preferably both.

I don't buy report that Siri is missing from the iPad because Apple can't make it look good on tablet. I bet that it’s more about an overloaded system just with iPhone 4Ss.

There were ads for pizza and for free obituary searches on Barnes and Noble page of Mobilized Marketing book.

Given the lack of news at CTIA Wireless 2012 (see previous post), do you think that companies are kicking themselves for missing the chance to be one to stand out?

The Angry Birds follow-up is dubbed ‘Amazing Alex’. The word amazing should be reserved for Angry Birds.

Urban Airship’s CEO says that we have years of education ahead of us when it comes to selling in mobile. Hopefully we’re on the other side of the mountain.

It may be that the loyalty play is more meaningful to Google than its new offers showing up on maps, including on mobile. There is lots of money in remarketing and remonetizing.

Blue Droid RAZRs are due in stores. Remember when pink RAZRs were the hot phone? No, I didn't have one, but I could have by accident (I’m colorblind).

Fast Company says that a company turns your Instagram pictures into canvas wall art that anyone can buy. Can buy or will buy?

We’ve all seen this - mobile devices are increasingly being used as a mother’s helper when her kids are bored, according to eMarketer.

Finally some reason - MasterCard says: "No single (mobile) wallet will rule them all".

Trumpeters & Trombone Players Made Noise at CTIA Wireless 2012. No One Else Did

Six years ago, when I went to my first CTIA Wireless show, the competition for attention was so fierce that those of us introducing products and services needed to decide whether to pre-announce or to spend freely at the event.

At that conference in 2006, when I was with InfoSpace, we lured media and other CTIA attendees to our booth with performances by skateboard legend Tony Hawk. And, even then, we fought hard to get noticed.

By contrast, in the vibrant city of New Orleans, this week’s CTIA show was notable because of the silence.

So, what changed?

For one thing, the race to get mobile offerings into the marketplace is not run on CTIA’s timeline.

The wireless association moved back its spring show about a month to get distance from the Consumer Electronics Show in January – which has more of a mobile focus every year – as well as the global GSMA conference in Barcelona in February. That strategy did not lead to high-profile product launches in New Orleans. Frankly, there were not many – or even any – low-profile launches worth mentioning.

Plus, some of the key players in mobile do not launch hardware or software at the mass conferences – Apple, for one, has its own events and never exhibits with the rest of the ecosystem.

Some of the largest companies did not bring their booths to New Orleans – Samsung, Microsoft and Research In Motion were among those absent, undoubtedly because they are between launch cycles.

What did get done at the Ernest S. Morial Convention Center?

Lots of business development conversations were conducted. Surely, M&A talks were held as well given the increased interest in mobile, especially at scale. There certainly is value there and CTIA should be commended for bringing the people to one place to talk.

I did not meet one brand marketer. Honestly, there was little to see and hear when it came to case studies and real-world lessons.

I am often asked by marketers to identify the top shows to attend.

Mobile Marketer and its sister publication, Mobile Commerce Daily, frequently conduct events – Mobile FirstLook in January, Mcommerce Summit in May: State of Mobile Commerce and Mobile Marketing Summit: Holiday Focus in September – that feature rich case studies and top-notch marketers. Mostly brands, retailers, agencies, financial institutions and publishers attend.

Next month, the Mobile Marketing Association holds its Mobile Marketing Forum in New York. About 1,000 are expected with the group mostly made up of brands, agencies and mobile service providers. There are other worthwhile shows for marketers coming up in the summer and fall.

In New Orleans, there was talk of spectrum, security and the connected home, among other subjects. The topics were not new and neither were the comments.

“Wireless service is part of the social fabric of nearly everyone in the country,” is what we heard from the CEO of a major carrier.

Got it. That made neither noise nor news.

(post first appeared on Mobile Marketer)

Among Tips In Mobilized Marketing: Don't Bet It All On Mobile

While we're obviously bullish on mobile, one of the tips offered in my Mobilized Marketing book is to not place all your chips on the channel.

That piece of advice is included in a column I wrote for Mobile Marketer that I'm reposting on this site.

The word pioneer is overused, but it is accurate to describe those who were the earliest into mobile marketing. Many of their efforts worked and others fell flat.

I interviewed more than three dozen of these mavericks for my book, “Mobilized Marketing: Driving Sales, Engagement, and Loyalty Through Mobile Devices.” Their experiences – good and bad – provide lessons that potentially could move your business.

Here is advice from some of those who were the first to include mobile in their integrated marketing plans:

Be brave

You will be hard-pressed to find a smarter businessperson than Hank Wasiak, an ad man for more than four decades who has led small firms and global agencies, while always seeking to reach his target audience on a personal level.

“Technology opened the door to what consumers always felt anyway – back in my day when we were doing IR [infrared] scores to gauge television commercials and saying how hard it was to break through, the average recall for a 30-second spot was maybe 25 percent of the people who were forced to look at a commercial would remember it,” Mr. Wasiak said.

“They were telling us then, ‘I want it the way I want it when I want it.’ We just didn’t have the capability to do it. Now we do. Mobile, it gets you connected but it’s part of your life in a functional way, in an emotional way, an entertaining way, in a lifesaving way,” he said.

And Mr. Wasiak, former vice chairman of McCann Erickson WorldGroup who is now a partner at The Concept Farm, says fire sooner rather than later.

“To me, the key thing when looking at something is to be early and fast,” he said. “I’ve been the poster child for this.

“You want to overthink things sometimes. You want to get it perfect but things move so fast. To me in this world, especially in mobile, iteration is more important than innovation. You can find out quickly because you’re in real time in the hip pocket, the breast pocket and in the heart of your consumers.

“You have to put on a flak jacket and get a little more risk averse.”

Use mobile measurement tools even if they are not perfect

Nirvana would include a dashboard that showed marketers all of their initiatives in real time. That would allow for assessment and optimization long before the post mortem when, of course, it is too late to affect a program. Some have refused to spend on mobile until measurement is more advanced.

ESPN’s John Kosner says that a bigger flow of brand dollars to mobile will solve the mobile metrics woes.

“It’s weak now, but in my experience the measurement follows the money,” said ESPN’s general manager of digital and print media. “Everybody complains where it is now. I think we’ll see significant expansion in the measurement in the next 5 to 10 years.

“In the meantime, I think companies like ours – that have great products, demonstrate scale and represent a safe buy – we may benefit disproportionately in a world less measured,” he said.

“I think the lack of strong metrics is a frustration for marketers today, but I think it’s a mistake not to get started and learn this thing. Television has been an inefficient science forever and it is by far the most popular medium. This is going to be a booming business.”

Do not bet it all on mobile

Mikes Orkin eyed wireless interaction as soon as he joined the American Cancer Society in 2002 as National Director of Web and mobile.

His first move was measured, aligning his organization with the Mobile Giving Foundation, a nonprofit group that gave mobile subscribers the ability to donate to nonprofits through a text pledge that would appear on their mobile phone bill.

 “Text-to-give seemed to be a relevant tool for us,” he recalls. “I wouldn’t say that it was a smashing success, but it put mobile in people’s consciousness. Haiti got exposure for text to give [$32 million was raised for the American Red Cross in 2010 after a devastating earthquake with 95 percent of the consumers who texted in to the Haiti campaign being first-time donors to the organization, according to ARC]. We’re never going to be that. Cancer isn’t an earthquake, a fire or a flood. But we thought maybe the phone can help us.

“We ran small pilots only within (ACS) divisions that were interested. We kept the overhead as ridiculously low as possible so we didn’t have to be a massive success. You have to be prepared to set yourself up to fail but do it in a measured way.

“Don’t bet that you will be the next [Facebook founder/CEO] Mark Zuckerberg. If you fail, you will be selling coffee. So we didn’t bet the whole nest egg.”

Notes From A Mobilized Marketer - The Crystal Ball Edition

Lots of forecasts are out on what will happen in mobile in 2016 and 2017. Big growth in all, but wide disparity in the numbers. Does anyone know in such a morphing category? For presentations, I’ve been asked to focus only on the next six months. That’s really what matters to marketers.

Missed last week's webinar with the Mobile Marketing Association on my Mobilized Marketing book? You can see it here https://www3.gotomeeting.com/register/933811590

Should we take the half full or half empty view on this one? According to Harris, 20 percent of U.S. consumers buy via mobile and 62 percent couldn’t care less. Twenty percent of American mobile subscribers is more than 60 million people. I’ll take the half full position this early in mobile. Why, another report says that mobile commerce accounts for 13.3 percent of all online sales – and that’s growing rapidly.

A report says that 80 percent of app developers don't make enough money to support a business. It has been this way since beginning of apps.

By 2016, tablets will outship netbook PCs, NPD says. Significant but it does not signal the death of the computer – it will be more of a co-existence.

Amazon Kindle Fire reportedly slipped to 4 percent of tablet market shipped last quarter vs. 17 percent the previous quarter. If true, more iPads sold in 5 days than Fire shipped in quarter.

Websites have been found to contain malware targeting Android devices. Having spent time working in the security category, I’ll tell you that it will take a major outbreak for people to care. And, even then, many won’t.

Apple fanboy delight – stat that two-thirds of top U.S. carrier sales in Q1 were iPhones.

The Draw Something app has seen its daily user base drop from 15 million to 10 million. The company drew a blank on an explanation.

Seven of the top ten grossing iOS apps and 6 of the top ten grossing Android apps are integrated with Facebook. Of course, that’s part of the reason that they are top grossing.

I saw that Apple "discussed" putting a keyboard on the iPhone. Is there news here? Would it had launched the product without pondering the possibility?

Welcome To The Olympics - Just Don't Be Social

With billion-dollar and exclusive usage rights in place, the Olympic Games have always been about big money and feverishly policed by lawyers on behalf of brands, content owners and media giants. But the advent of mobile and social — which allow us all to mash up content the way we like and share it with anyone using YouTube, Twitter, Facebook, and other properties — make me question whether anyone (even high-powered lawyers) can hold back the tide.

The advance of user-generated content and consumers’ assumption that they are in control of their content and experiences has huge implications for the London Games — and the brands lining up to get mileage out of the event.

Seeking to prevent guerilla tactics from non-Olympic Games’ sponsors, the International Olympic Committee has decided to restrict precisely how athletes can transmit photos and other information to networks and the wider world.

Yes, you read this right.

The IOC has introduced The Olympic Athletes’ Hub, which it says will include the verified social media feeds of more than 1,000 current and former Olympians. According to Mashable, this destination will post content directly from athletes’ Facebook and Twitter accounts, and incorporate a gamification layer incentivizing fans to interact with the site. Users will be able to access exclusive training-tips videos and gain virtual and real-world prizes according to how many athletes they like and follow online.

Significantly, athletes will not be allowed to tweet photos of themselves with products that aren’t those of the official Olympics sponsors. They are also not permitted to share photos or videos from inside the athletes’ village.

Amazingly, the restrictions don’t only apply to the athletes. Fans who are ticketholders are also barred from sharing photos and videos of themselves during Games’ action via Facebook and YouTube.

The crackdown is largely linked to a pair of new and stringent brand-protecting acts passed in the U.K. in preparation for the Games. (By way of background — and via the Guardian — the pieces of legislation are the 2006 London Olympic Games and Paralympic Games Act, and the 1995 Olympic Symbol (Protection) Act.)

I have a long history with the Olympics, first as a reporter (Los Angeles 1984), and later as a brand marketer (Atlanta 1996, Nagano 1998, and Salt Lake City 2002). Traditionally, the national and international Olympic organizations have been aggressive (and successful) in seeking to prevent non-sponsors from associating with the Games. But that was before smartphones and tablets. Will these new measures stem the tide of user-generated content and activity? Don’t bet on it. Instead, expect to see ‘bootleg’ footage and content from people at the Games. And watch the Olympic lawyers come after brands and individuals who violate these new rules.

The upshot? The Olympics aren’t the only games we will be watching this summer. While it might seem easier for companies (and people) to get around large sponsorship fees by harnessing user-generated content and content created by companies that are not official sponsors, be prepared for a tussle as rights owners struggle to lock down content and distribution in an age where mobile has changed the idea of ownership forever.

(post first appeared on mobilegroove.com http://www.mobilegroove.com/london-olympic-games-crack-down-hard-on-social-me...

Waking Up Consumers Via Reveille or SMS

One of the more memorable and decorated campaigns I worked on in 12 years in agencies was the 3:21 Wakeup Call for Tully’s developed by WongDoody.

The challenge for Tully’s was to establish awareness of its blended drinks, especially difficult with the attention given to Starbucks’ Frappuccino.

WongDoody devised a mid-afternoon barrage of outdoor media, high school bands playing Reveille in the streets (and near Starbucks and Tully’s locations) and a sampling. http://www.wdcw.com/work/project/47/tullys_coffee_321_wakeup_call/

Beyond the noise it created, Tully’s blended drink sales increased by 24 percent and unit volume (year over year) increased by 77 percent during the first four weeks of the promotion that ultimately won an Effie for advertising effectiveness.

I thought of the program this week when Mobile Marketer asked me about Starbucks using SMS reminders to push its Frappuccino Happy Hour. Starbucks sent out an email blast to its My Starbucks Rewards consumers, asking them if they would like reminders about the promotion.

As discussed in earlier posts, many stop what they are doing when a text message arrives with a bing or ping.

“(The Starbucks program) plays on the effectiveness of a permission-based SMS that gives a consumer what he or she wants.” I told Mobile Marketer. “Email doesn’t provide such immediacy, so employing SMS in this case is smart.”

Cruising With Mobile

Celebrity Cruises is growing its mobile database via SMS and QR codes in print advertisements that offer chances to sign up for weekly emails, talk to a representative and enter a sweepstakes.

Mobile Marketer asked for my take on the program. Here's what I told the publication:

“SMS calls-to-action often lead to an opt-in relationship with a consumer that is a win for the brand and win for the subscriber if it is based on a value exchange. We have seen travel brands use SMS to educate, differentiate their products and services and promote sales, especially in reaction to a competitor’s price movement.

“Since text messages are opened up within minutes, the offer is seen in a timely fashion as opposed to an email that may languish in an email inbox overflowing with spam."

I added:

"Savvy brands are giving mobile users choice. Consumers, especially affluent ones, do not want to be dictated to – give them an ability to interact with your brand on their terms, not the brand’s.

“We have moved into the era of interactivity. Ads without calls-to-action via mobile miss the opportunity that is created when the device is within reach of a consumer all day and all night. Consumers are looking to do something when they read a print publication and brands that do not take this into account are living in a bygone era.”

The full article is here http://www.luxurydaily.com/celebrity-cruises-builds-database-via-mobile-calls...

The First Reviews For Mobilized Marketing

The first reviews are in for Mobilized Marketing. I'm humbled and grateful.

Thom Kennon

SVP, Director of Strategy

Y&R

“I’ve been lucky enough to have been doing mobile for about as long as it’s been a viable marketing channel and touchpoint.  I was thrilled when I found out Jeff was writing this book since I knew full well the story hadn’t yet been told.  And I also believed there was no one better suited and positioned to tell it than Hasen, looking back and forward from his prime seat at the head of the table at Hipcricket.

“Jeff’s unique role in our industry’s founding origin stories afford him superb and actionable insights about where we’re heading.  Jeff gets that mobile is not one thing – it isn’t just ‘little digital’.  It isn’t just apps or messaging.  And it certainly isn’t just about media.  Jeff gets the big picture -- that what’s really going on is a new era of brand marketing and human behaviors that is best summed up by what some of us call ‘mobilityness’.  Jeff gets that mobilityness matters and this book is about the how and the why.  It is a tale is both instructive and inspirational as it uncovers the key lessons learned over the past 10 years of early mobile and point us towards the opportunities which lie ahead for the future of all marketing, with mobile as its beating heart.”

Michael Becker

Managing Director, North America

Mobile Marketing Association 

“Jeff is a superb storyteller and in this book he takes you through the story of mobile and its place within the marketing mix. At every step along the way, he shares key lessons and insights that will help you ask the right questions and know how to get the right answer.  Jeff will prepare you to embrace mobile in a way that will help you deliver value to your customers, your employer and your career.” 

Miles Orkin

Former National Director, Web and Mobile

American Cancer Society

“Mobile marketing is about giving your customer the right message via the right channel at the right time. When it works well, nothing is more intimate and effective. Jeff knows what works. And the stories from mobile marketing leaders he features in this book add detail and dimension to Jeff's compelling strategic insights. It's a fast, informative, entertaining read, and it will set you up with a clear point of view on the latest mobile thinking. 

“If you want your audience to pick up their phones and engage with your brand, you need to pick up this book!”

Notes From A Mobilized Marketer - The Angry Birds Edition

Social leaped ahead of games on mobile when it comes to amount of activity. Games held the top spot for four years. I wonder if the birds are angry.

One in five want self-driving cars. I'll settle for a chauffeur.

95 percent of independent restaurants don't have mobile web sites, according to a study. I would be surprised if more than 10 percent do anything with mobile.

Twitter has set its sights on two billion users. For me, that's too many "tuna fish sandwich for lunch" reports.

Walmart has brought augmented reality to customers with an app around The Avengers. Will THE mass retailer make AR go mass?

Two thirds won't spend more than $50 per month on mobile data, a study says. Half of smartphone users don't know how much they use. I’m in that 50 percent.

The London Olympics will be streamed live but don't expect real-time posting of user-generated video. That is prohibited by ticketholders.

Something to watch – the U.S. Transportation head says that distracted driving is a "national epidemic". He has called for a ban on using the phone while driving.

Some apps ping the carrier network 2,400 times an hour. Is that enough? Check me in somewhere, please.

Finally a LinkedIn iPad app. It’s surprising that it has taken this long given the iPad user demographic.

Google's ad says Chrome can help you get your ex back. I don't want my ex back. How many do?

71 percent of affluent consumers don't have set spending limit in mobile apps. I wonder if this is more default than by choice.

Notes From A Mobilized Marketer - The Yucky Bacteria Edition

Ninety-four percent of U.S. bills have bacteria on them, MasterCard reports. Is that enough to move people to use a mobile wallet? Do you think our phones are pristine? Mine isn’t.

Speaking of the wallet, marketers, if you say that the mobile wallet will completely replace cash, your credibility will be lost. Nothing is absolute and this transformation will take years, maybe decades.

Enabling small business to accept payment via mobile is not exclusive to Square, but it may soon have a $4 billion valuation. Coincidentally, the company is processing $4 billion transactions annually.

Ads for viewing singles nearby and for attorneys in area were back to back on my iPhone. I view them as one message to me – sent by my wife.

Travel & Leisure named Seattle the top hipster despite fact that I live there.

We can waste time reading pure conjecture. Case in point: I bypassed three straight stories with headlines saying a company "may" do something. Nudge me when they do.

Apple has lost $56.5 billion in market value in two weeks. That's roughly an eBay, by market cap, according to the Wall Street Journal.

Nokia shared a video taken with its 41-megapixel Nokia 808 PureView. That's the one that won't be available in the States. Are we supposed to think other Nokia products are as innovative? We don’t.

Oh, how the world has changed. National Geographic is covering an Everest expedition on Instagram.

Did you see the story that said cellphone that sees through walls is closer to reality? Ignore the piece. It's a shiny object that won't move your business.

T-Mobile is bringing mobile security to users. The problem is that the issue is not a factor in buying.

Do you think Samsung calling iPhone users "sheep" in ads will get us to switch? I don't think so, either.

When It Comes To Twitter, Am I Like Rod Carew?

I thought of Rod Carew when I reached 3,000 followers on Twitter over the weekend.

During my sports writing years, Carew successfully chased down the 3,000 hit mark. But he was known as a singles hitter and perceived by many as one who couldn’t reach base when it mattered most.

In fact, Carew heard the talk and grew to despise it.

In the locker room, he once said to an overweight journalist, “Why don’t you mix in a salad every now and then?”

The writer’s retort? “Why don’t you mix an RBI (runs batted in) in every now and then.”

The two had to be separated and the story became part of Carew’s history.

This brings me back to the 3,000-follower mark. Of course, it’s easier to get 3,000 followers than 3,000 big league hits.

The question I ask myself is whether I’m a singles hitter like Carew, one who builds up the numbers but never does anything that matters.

Anyone who knows me will understand when I say that isn’t for me to judge. You will never hear me say, “Now here’s a great idea.” My goal is to throw out something smart and for someone to see it as valuable.

So am I bringing value on Twitter (and in this blog)? Have any of my more than 10,000 tweets been anything beyond singles? Were most of them outs?

Again, that’s not for me to judge.

I do believe that tweeting is an endeavor worth the time and effort. I try to bring context to the link and offer my view on the implications of the product introduced or of the statistic cited.

And I hate the term followers. We are in a community, in this together and, just by our presence and participation on Twitter, we’re indeed all leaders.

Will I swing and miss on more than my share of the next 10,000 tweets? Absolutely.

Will I mix in a salad tweet or one that tells you what I had for lunch? It’s not going to happen.  I promise you value in exchange for your eyes and for your time.

And I thank you more than you know for being part of my world.

Notes From A Mobilized Marketer - Can We Talk Edition

An ad for the Motorola Droid RAZR Maxx says it has the longest talk time of any 4G phone. Does talk time close the sale for you? I didn't think so.

A story says that a cellphone that sees through walls is closer to reality. Marketers: ignore. It's a shiny object that won't move your business.

Verizon’s CFO says the carrier’s data-sharing plan will come out mid-summer this year. You know that he has run the numbers.

Larry Page says that Android isn't critical and that it's a delivery vehicle for Google services. Don’t believe me? You can Google it.

There is an AP style change -- you can now start a sentence with “hopefully”. My wish is that the wire service says that you don't have to start every tweet with the words rumor and Apple.

During the Shopper Marketing Summit this week, I listened to a "mobile is an addiction like drugs" talk by longtime industry veteran Patrick Moorhead. Patrick, rather than an addiction, could it be that mobile brings the value to justify the cost?

Talking to marketers at the show, mobile is for selling more product and driving engagement and loyalty. Convince them and they are in.

My words to Digiday on the importance of digging deeper than just saying that you have to do mobile: “For marketers, it is essential to consider day part and device type. Plus, you should pick a newspaper partner that optimizes for the device and updates content throughout the day. No one wants to read yesterday’s news on a tablet at the dinner table. As for advertising, breakfast sandwiches are irrelevant to all but a few except in the morning. It’s about the right ad at the right time on the right device.”

An eMarketer forecast says that 15.8 million U.S. consumers will book travel via a smartphone this year. That is just 5 percent of the overall subscriber base, but it is significant.

Pew reports that 38 percent of Blacks and Hispanics use mobile as the primary avenue to Web. Marketers, this stat matters more than most.

4 Mobile Marketing Tips For Entrepreneurs

With any new channel, some will dive in early and others won’t even put the pool location into their GPS.

In my new book, Mobilized Marketing: Driving Sales, Engagement, and Loyalty Through Mobile Devices, more than three dozen marketers shared their experiences – good and bad — in lessons that potentially could move your business.

Here is advice from some of those who have included mobile in their integrated marketing plans:

1. Be Brave

You will be hard-pressed to find a smarter businessperson than Hank Wasiak, an ad man for more than four decades who has led small firms and global agencies while always seeking to reach his target audience on a personal level.

“Technology opened the door to what consumers always felt anyway—back in my day when we were doing IR [infrared] scores to gauge television commercials and saying how hard it was to break through, the average recall for a 30-second spot was maybe 25 percent of the people who were forced to look at a commercial would remember it,” he says. “They were telling us then, ‘I want it the way I want it when I want it.’ We just didn’t have the capability to do it. Now we do. Mobile, it gets you connected but it’s part of your life in a functional way, in an emotional way, an entertaining way, in a lifesaving way.”

And Wasiak, the former vice chairman of McCann Erickson WorldGroup who is now a partner at The Concept Farm, says fire sooner rather than later.

“To me, the key thing when looking at something is to be early and fast,” he says. “I’ve been the poster child for this. You want to overthink things sometimes. You want to get it perfect but things move so fast. To me in this world, especially in mobile, iteration is more important than innovation. You can find out quickly because you’re in real time in the hip pocket, the breast pocket and in the heart of your consumers.

“You have to put on a flak jacket and get a little more risk averse.”

2. Use Mobile Measurement Tools Even If They Aren’t Perfect

Nirvana would include a dashboard that showed marketers all of their initiatives in real time. That would allow for assessment and optimization long before the post mortem when, of course, it’s too late to impact a program. Some have refused to spend on mobile until measurement is more advanced.

ESPN’s John Kosner says that a bigger flow of brand dollars to mobile will solve the mobile metrics woes.

“It’s weak now but in my experience the measurement follows the money,” says ESPN’s general manager of digital and print media. “Everybody complains where it is now. I think we’ll see significant expansion in the measurement in the next 5 to 10 years. In the meantime, I think companies like ours—that have great products, demonstrate scale, and represent a safe buy—we may benefit disproportionately in a world less measured.

“I think the lack of strong metrics is a frustration for marketers today but I think it’s a mistake not to get started and learn this thing. Television has been an inefficient science forever and it is by far the most popular medium. This is going to be a booming business.”

3. Don’t Forget Feature Phone Users

More than 70 percent of American mobile subscribers text on a regular basis. In some parts of the world, the numbers are even higher. It is why Coca Cola looks at SMS as an integral element of its programs given the reach to the great majority of consumers and handsets. Further, Facebook’s worldwide mobile strategy has feature phones not only included but targeted. As the company looks to increase from 425 million mobile users worldwide, it struck sweetheart deals with carriers across the world to have relatively high function Facebook experiences on feature phones.

4. Stay Current

There is no industry moving faster than mobile. In many ways, that is great for marketers – there are more ways to reach targets on their most personal devices that are with them 24 hours a day. But behaviors and interests change fast. If you read something in 2011 and think you have this mobile thing down, the winds of 2012 change may knock you over.

(article first appeared on ideamensch.com - http://ideamensch.com/4-mobile-marketing-tips-for-entrepreneurs/)

Notes From A Mobilized Marketer - The Wet iPhone Edition

You know how insurance works -- I spent $99 for iPhone water protection. Now it's as dry as some's humor.

A question for email marketers - why do some believe that there is more value opting in people by default than asking permission to interact? It is annoying.

Do you think mobile isn't wacky? An app with 100 million users connects those shaking their phones with others doing the same.

If the report is accurate, RIM's former CEO, cast as slow to move, left because his radical change ideas were rejected. Talk about irony.

According to eMarketer, one-third of the U.S. population will use social networking and video on mobile devices by 2016.

Did you catch the interesting Fast Company piece on the "dark side of smartphone NFC technology?” Will there be too much personal information on phones?

I’m heading to Tuesday's sold out Shopper Summit co-presentation -Using Mobile to Engage Customers Along Path to Purchase & Beyond.

In the “yeah, these were beginning to get old” department, Google Goggles have been updated with changes to continuous scanning.

Via one customer at a time, Verizon's new upgrade fee could add $1 billion to its annual EBITDA.

Despite being more connected than ever, new research in The Atlantic suggests that we couldn't be more isolated. 

Baseball’s At Bat mobile app had 2.2 million subs in 2011, 25 percent year over year growth and $200 million in revenue. That’s a home run.

Apple's "resolutionary" description of the new iPad would fit better tied to January promises we'll break by February.

Strike the “PCs are going away” headlines - shipments were up in the first quarter

Technology as an enabler: 35 percent of teens admit to having used their mobile devices to cheat on a test, according to a survey.

It has been two days since I've seen a story hyping the mobile wallet. I’m betting that the streak ends very soon.

A TV spot saying "Do March Madness right” on LG mobile aired two weeks after tourney ended. What’s the ROI on that one?

I’m confirmed to talk about my Mobilized Marketing book June 15 in San Diego at that town’s Interactive Day. I’m stoked – it is always a great event.

Five Tips To Use Mobile To Market Across Globe

Mobile is global. Everywhere on the planet companies and merchants are using mobile in new ways to market and drive results. Innovation and inspiration can be found at the fringe, and across the four corners of the globe. Keeping an open and curious mind is essential. Best practices, key learnings, and real-life experiences are all around us. The hard part is identifying what we can (and should) apply as we seek to supercharge our own mobile marketing strategies. 

To start us on this journey I have collected ideas and insights from doers and movers. From C-Level execs and pioneers to brand marketers who are finding their way as they confront (and conquer) the challenges of mobile, their observations and accomplishments are the focus on my new book, Mobilized Marketing: Driving Sales, Engagement, and Loyalty Through Mobile Devices. http://www.wiley.com/WileyCDA/WileyTitle/productCd-1118243269.html

It is estimated that the total number of global mobile subscribers will reach approximately 7 billion by 2015 and the penetration in Asia is expected to be 65 percent of the total. As we approach this milestone it's important to recognize that mobile (the technology) may well be mobile, but marketers still need to be aware of important regional differences. 

What flies and why (and where)? Here are five tips based on the learnings documented in my book to provide a clearer idea of what is needed to market internationally (and successfully) via mobile.

1.) Consider each market individually: Some of us read books like Mobilized Marketing. Others attend conferences. Benjamin Gauthey, Microsoft’s digital marketing lead, Asia and Pacific, learns about mobile by visiting Starbucks, museums, parks, and trains in every city he goes. As a rule, Gauthey spends three or four hours per trip observing everyday wireless users.

He says Singapore is "extremely overwhelming" with mobile use the norm on trains where commuters play games and connect via WhatsApp, a cross-platform mobile messaging app that allows users to exchange messages without having to pay for SMS. The mobile group messaging app from U.S.-based WhatsApp is clearly making (global) waves. 

Gauthey has also found Korea to be home to high-definition video viewing of soap operas and YouTube video.

"Mobile has unique local context," he says. "One size does not fit all."

2.) Drop the thought that what happens in Asia spreads to all markets: Ride along in a train across South Korea and you're sure to see many commuters watching live television on their mobile devices. Through digital multimedia broadcasting, or DMB, mobile subscribers are able to watch news and sports feeds —supported by ads and 'commercials' — provided for free on DMB-capable devices from the country’s television broadcasters.

Mobile TV isn't coming. It's part of life. Surveys show the average viewing time among mobile users is approximately 15 minutes. Advertisers have taken consumer habits into account and produced 15- to 30-second commercials to fit the slot, as opposed to the minute-long spots that are typical for Korean television.

The U.S. is another story. Here everyone from ESPN to Verizon has tried to make mobile TV viewing our new on-the-go pastime. But it's a no-go — at least for now.  Nielsen tells us http://blog.nielsen.com/nielsenwire/online_mobile/report-the-rise-of-smartpho... that less than 1 in 10 watched TV on their mobile devices in 2011. Hardly a crowd-pleaser.

Frank Barbieri, who first built mobile products for MSNBC in 1999, believes he knows why.

"I predicted a faster adoption of mobile viewing over the air," says Barbieri, who has led product initiatives at Microsoft, InfoSpace, Transpera, and now at YuMe in Silicon Valley. "We thought the handheld screen would be the next consuming screen for viewing content. I think that turned out to be wrong. People were not watching over the air."

Instead, people were buying content from iTunes (Apple’s content store) and putting it on their iPhone.  Where are we now? Barbieri tells me apps may tip the scales. But right now applications "trend toward gaming, utility and social, and less toward consumption of long-form video content on mobile phones."

Why doesn't the South Korea model apply?

Barbieri points out that there are "particular quirks with the Korea experiment that aren’t necessarily true in North America." One is the commuter culture. "There’s a lot of downtime. North America is more car-based versus public transport." Second, live video mobile services are free. "We’ve never had that. It’s always been a subscription-based service. That has kept usage fairly low."

But the U.S. is moving more toward view on demand. "There is more interest in time shifting and sideloading the content (by transferring data between devices) versus watching over the air." Marketers thinking mobile TV are advised to take note.

3.) Leverage the convergence of mobile and social: Everywhere you look the increased use of social networks is on the rise. But the real growth is in our requirement to access these communities using our mobile devices. Social networking giants Twitter and Facebook report that users are twice as active on mobile as they are on PCs. As I have written before, the boundaries between mobile and social are blurring. Adapt your approaches to embrace this shift.

4.) Don’t forget feature phone users — ever: Feature phone users outnumber smartphone users by a ratio of nearly six-to-one. According to the annual mega-trends presentation by Mary Meeker, renowned industry analyst and partner at venture capital firm Kleiner Perkins Caufield & Byers (KPCB), feature phones are not just in the majority. They are driving services innovation as people in emerging and developing markets use simple text messaging to improve their lives, conduct commerce, transfer money and even oversee elections. In the U.S., more than 70 percent of mobile subscribers text on a regular basis. In other parts of the world, the numbers are significantly higher. 

This is why Coca-Cola — a global mega-brand —considers SMS to be an integral and essential element of its marketing programs and campaigns worldwide. 

A review of Facebook’s worldwide mobile strategy reveals a sharp focus on feature phones. As the company works to increase from 425 million mobile users worldwide, it has struck sweetheart deals with carriers across the globe to provide users Facebook experiences on their feature phones that are similar in features and functionality to what Facebook delivers to us on smartphones and online.

The power and impact of feature phones is strong in India, a country that has a fervor for social networking. There are even feature phones retailing below $50 that have a Facebook button and come bundled with a first year of unlimited Facebook service for free. The takeaway: smartphones and tablets offer amazing opportunities, but the mass market is still about feature phones.

5.) Stay current: You would be hard-pressed to find an industry moving faster than mobile. In many ways, that is great for marketers. We have more ways to reach people on their most personal devices, mini-computers that they carry with them 24 hours a day. But behaviors and interests change fast. If you read something in 2011 and think you have this whole mobile thing down, don't bet on it. The winds of 2012 change may knock you over.

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(article first appeared on mobilegroove.com http://www.mobilegroove.com/learning-from-leading-marketers-markets-to-map-mo...

Notes From A Mobilized Marketer - The Dream Edition

A psychologist has created an iPhone app that can manipulate dreams. No, not those kind of dreams. More like the ones where you are walking in the woods. Yeah, I’ll pass, too.

New York City is transforming old phone booths into ‘smart screens’. Kids, they were places to make calls. Oh, you need the definition of a call?

Blackberry 7 is rated the most secure mobile operating system. RIM’s problem is that security is not even a small driver when consumers purchase.

Everyone wants in on the Instagram talk. Mitt Romney talked up Instagram and innovation less than a week after someone signed him up for the service.

Nokia cut its financial guidance due to "competitive industry dynamics”. Was competition unexpected?

Meanwhile, Nokia identified a Lumia 900 software glitch, then offered a fix and $100 credit. It is due to a memory issue. My question - will consumers remember at the point of purchase?

According to an analyst, Best Buy's mobile business brings one third of the profits but accounts for less than 10 percent of the overall square footage in retail stores.

Wireless device charging is coming to some Chryslers. Will they prevent all those coffee spills that come when we fiddle with plugs?

It isn't the size but cost that may doom Toshiba's 13-inch tablet. It is $650 at the low end. Consumers will buy this why?

AT&T has rethought its Rethink Possible tagline. It has evolved to “It's what you do with what we do”. Makes sense because mobile is personal.

Some predict apps will lose favor as the mobile web advances with HTML5. But Juniper sees twice as any app downloads by 2016.

American Idol gets lots of credit for the use of text messaging. Will it do the same for Shazam? Of course, Shazam was part of the Super Bowl telecast, but you may have been in the guacamole at the time.

Debunking Preposterous Claim That Mobile Is In State of "Stagnation"

The description is so preposterous that it is noteworthy – a business reporter in a major Canadian newspaper wrote that there is a “sense of stagnation” in the mobile industry.

In the Toronto Star piece http://www.thestar.com/business/article/1157843--tech-s-great-expectations-wh...

titled Tech’s great expectations: Why consumers are often neither shaken nor stirred, Michael Lewis (no, not the Michael Lewis from Moneyball fame) sought to call out mobile for what he considers small or no advances.

“With the wow factor conspicuously absent from the latest crop of smartphones and tablet PCs offered by vendors including Apple Inc., some experts are asking whether innovation has hit a wall in the post-Jobs era,” Lewis wrote. “The sense of stagnation was reinforced at the recent Mobile World Congress in Barcelona where dozens of smartphones were unveiled by vendors including HTC Corp. and Samsung Electronics in what one blogger called an outpouring of “product spam.”

Granted, the story appeared before Facebook paid $1 billion for pioneering Instagram so that it could be a bigger player in mobile. But where was Lewis when the third iPad was introduced, or when Nokia showed a 41-megapixel phone, or when Draw Something saw 50 million downloads in 50 days?

It would be too easy to suggest that Lewis has been dulled by the lack of innovation by Canadian company RIM.

The reporter attempted to back up his premise with interviews from industry analysts and academia.

According to Lewis, “Forrester Research senior analyst Sarah Rotman Epps said the market’s sense of what constitutes true innovation ‘has warped to the point where if Apple’s next product doesn’t make cars fly or enable mind control, we yawn and change the channel.’”

And then there were these comments from Sidneyeve Matrix, an assistant professor at Queen’s University in Kingston, Ont. (note - I follow Matrix on Twitter and find her to be insightful).

She was quoted by Lewis as saying, “There is no doubt people feel underwhelmed.” Lewis said that Matrix noted that, “the two most recent Apple product announcements under chief executive Tim Cook have been about incremental rather than revolutionary change. And the next iPhone ‘probably won’t move the needle that much either.’”

Lewis apparently didn’t talk to others. He should have.

Gartner predicts that tablet sales will double in 2012. Further, it said that iPad shipments will quadruple from 2011 to 2016. J.P. Morgan recently upped its first quarter estimate of iPhones sold to 31.1 million, three million more than first projected.

That doesn’t sound like stagnation to me.

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Article first posted on imediaconnection.com http://blogs.imediaconnection.com/blog/2012/04/11/no-mobile-hype-here-just-cl...