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Notes From A Mobilized Marketer - Dolphins Are Mammals, But It Seems Something Fishy Happened At SeaWorld

Reversing the trend of lower tablet demand, a dolphin grabbed an iPad from a guest at SeaWorld Orlando.

Through the first week of the Olympics, males were posting on social media about Games’ sponsors about twice as often as females, according to Sprinklr.

I understand, but do not agree with, the rationale of NBC’s primetime delay of the Olympics on West Coast. But there is no doubt that delayed weekend day coverage in this era of real time info gathering is dumb.

The percentage of Apple Watch users who will buy the next version, especially sight unseen? There’s no way of knowing, but I'm in the “absolutely not” category. The first time produced nothing but anticipointment.

eMarketer predicts U.S. retail m-commerce will reach about $131B by year's end.

More than one-quarter of U.S. Internet users block ads, per the IAB.

For the seventh straight quarter, AT&T added more cars than phones and tablets combined, according to analyst Chetan Sharma.

Millennials are 3X as likely as Baby Boomers to use mobile banking, according to FIS.

Citing "limited effectiveness", Proctor & Gamble said that it will scale back on targeted Facebook advertising.

Fast Company wrote that "for now, Siri is as good as anything that’s out there." Parity has never been Apple’s aim.

76% of U.S. Internet users aged 13-24 say that they are “addicted” to their digital devices: CivicScience.

Unrelated, but the same percentage of U.S. online adults engage with companies on social, up from 68% last year.

There are three million active advertisers on Facebook with 70% outside the U.S.

Several more mobile payment deals were announced recently, but contrary to the hype, cash wasn't gone by Tuesday.

Apple’s App Store saw record-breaking numbers during July as developer payouts crossed $50B.

Tagged with dolphin, SeaWorld, Apple, IPad, Olympics, NBC.

August 14, 2016 by Jeff Hasen.
  • August 14, 2016
  • Jeff Hasen
  • dolphin
  • SeaWorld
  • Apple
  • IPad
  • Olympics
  • NBC
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Notes From A Mobilized Marketer - The "Monkeys Flying" Edition

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NBC received the highest Opening Ceremony ratings in 20 years. I’ve loudly complained that we should be able to see it live on mobile, online, or elsewhere. Given the numbers, that will happen when monkeys fly out of our “you know whats”.

NBC not-withstanding, we live in a real-time world. Imagine if Twitter delayed tweets the way NBC delayed coverage.

Samsung reportedly gave Olympians phones because it didn’t want to see the Apple logo at the Opening Ceremony.

Amazon has updated its iPhone app to enable users detect and buy products using the camera.

In Starbucks, I observed a woman in her 70's sitting with girl under 10. Both were on iPhones. What generational technology divide?

Despite the hype, doctors still turn to desktops for most work purposes, ahead of smartphones or tablets, according to eMarketer.

Mobile advertising was more than 75 percent of Twitter’s total advertising revenue in the fourth quarter of 2013.

60 percent of mobile users expect a website to load in less than 3 seconds.

14 percent of people captured “naughty” content on a mobile device, according to McAfee. That depends on what your definition of “is” is.

Worldwide mobile data traffic will grow almost 11 times the next 4 years, Cisco says. Also, monthly mobile data traffic jumped 80 percent year-over-year in 2013.

25 years ago, half of the world's population had never made a telephone call, much less played Angry Birds.

70 percent of mining executives believe mobile devices have prevented accidents, according to SAP.

iPhone and iPad thefts alone accounted for 18 percent of all grand larcenies in New York City last year, according to the New York Police Department.

One billion people have tried Twitter and three quarters of them have stopped using it, according to multiple reports.

Tagged with Olympics, NBC, iPad, iPhone, Samsung, twitter.

February 9, 2014 by Jeff Hasen.
  • February 9, 2014
  • Jeff Hasen
  • Olympics
  • NBC
  • iPad
  • iPhone
  • Samsung
  • twitter
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Gauging Our Real-Time Expectations

As long as there have been televised sports, there have been fans’ unmet expectations. Whether it was the infamous “Heidi” game — and NBC cutting away from an exciting Raiders-Jets game (and almost unbelievable comeback by the Raiders) to broadcast the film at its scheduled starting time way back in 1968 – or the recently completed 2012 Olympics, fans have certain expectations of how and when their favorite programming is aired. Most recently, NBC dug itself an Olympic-sized ditch in the way it handled broadcasting the games in “unreal” real-time.

I understand there are certain realities at play here. NBC paid a lot of money for these games and needs viewership numbers to achieve positive ROI. But broadcasters need to remember that it’s not 1968 any more. (It is fun to imagine what the reaction to the “Heidi” game would have been like on Twitter, though.) Twitter and Facebook erase the illusion of “live,” and NBC had further egg on its face when it was revealed that even the live streaming events were slightly delayed.

We can learn a lot from these mistakes. Broadcasters know that there are many mediums at play; it’s a matter of blending and complementing them in a way that matches the activity of consumers. For instance, Yahoo Sports, once the king of fantasy football, fell behind in some aspects due to a lack of mobile availability. Yahoo Sports now offers branded mobile experiences from Citi, Miller Lite, Snickers, Toyota and Visa to celebrate the company’s 15th football anniversary. Fantasy Football fans have access across PC, TV, phone and tablet.

The entire industry must follow suit if it wants to offer consumers the ability to interact and build brand loyalty in real-time, as the only true way to offer that is to make sure that all screens are included and that coverage of the event is live and engaging.

Real-time interaction in and out of the venue enhances the event, and your fans will appreciate that they have the ability to stay connected wherever, whenever. ESPN’s Michael Bayle says that the convergence of mobile and social changed the time-shifting model almost as fast as it appeared. “Unless someone is terribly blind or deaf, it precludes any chance to go and rewatch a game safely. You now have to have a live environment,” he said.

Bayle is on to something: Social, mobile and the fan are forever linked, so marketers must react to that marriage in order to be successful. Bayle sees more interaction between fans and ESPN personalities, providing more opportunities for marketers to be part of the bond that only sports bring.

Real time. It’s a binary concept – either it’s real, or it’s delayed — and there is a lot of opportunity out there to build true, loyal communities that impact a broadcaster’s success.

(article first appeared at digiday.com http://www.digiday.com/publishers/building-loyalty-on-the-go/)

Tagged with NBC, Olympics, espn.

September 4, 2012 by Jeff Hasen.
  • September 4, 2012
  • Jeff Hasen
  • NBC
  • Olympics
  • espn
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Where Do We Go With Olympics After #NBCfail?

Rather than consider the following a delayed analysis of the much tweeted-about NBC Olympics London telecast, think of this as a preview of the Rio Games four years hence.

NBC would certainly spin it that way.

By now, you know that members of the “loudmouth minority” have railed against NBC for delaying the airing of the Summer Games despite making promises that all but the ceremonies would be shown live somewhere.

I was especially aghast after seeing on Twitter the result of Usain Bolt’s 9.63 second 100-meter win before what NBC presented to us as a live stream was sent to American viewers on computers, or in my case, an iPad.

Former President Bill Clinton famously said, "It depends upon what the meaning of the word 'is' is.”

In so many words, NBC said “It depends on what the meaning of the word ‘live’ is.”

Recently, Today executive producer, Jim Bell, who also was the Games' executive producer, dismissed the criticism, again incorrectly stating in a Hollywood Reporter interview that “everything was live.”

Why is it such a big deal? Why can’t I be content with 5,500 hours from London, unprecedented as far as Olympics are concerned?

Because we live in real time. Even a delay of 9.63 seconds matters.

If you think I’m wrong, imagine the uproar if the results of the Academy Awards were shown somewhere 10 seconds before the announcements were made on the telecast.

In my house, if I shouted out the winners 10 seconds early, my wife would kick me out in Olympic record fashion. And she would be right.

Live is live. It is 2012.

Which brings us to 2016 and Rio.

According to the Associated Press, NBC chief researcher Alan Wurtzel says that two-thirds of people who knew the results ahead of NBC's tape-delayed telecast said they would watch the events anyway. People who watched the events earlier in the day via computer stream watched the tape-delayed broadcast for a longer time than those who hadn't.

Hello. This presents some pretty obvious implications for the industry.

ESPN, which knows a bit about sports programming, uses tape only for highlights – or so it seems.

“Sports are all about live,” John Kosner, who leads all of ESPN’s digital media properties, told me in my book, Mobilized Marketing: Driving Sales, Engagement, and Loyalty Through Mobil Devices http://www.amazon.com/Mobilized-Marketing-Engagement-Loyalty-Through/dp/11182... “You have to watch and experience the game live. You want to talk about it while it’s happening. You want more information about the game or other games taking place at the same time. That’s all central.”

Real-time interaction in and out of the venue enhances the event, according to Kosner.

“The development of these social networks and utilities like Twitter take it up a level because it makes it apparent that much more is possible. Location-based content, the sharing of photos, the ability to watch video, and more.”

Michael Bayle, now Senior Vice President and General Manager of Mobile at ESPN, says that the convergence of mobile and social changed the time-shifting model almost as fast as it appeared.

“I would argue that’s the biggest interruption that has happened is because of the success of mobile,” he says. “One to three years ago, one could comfortably record their favorite NBA game, baseball game, what have you, and then relax and come home at night and watch it—and choose if you wish to forward through the commercials and just get to the highlights. That’s almost impossible now because of mobile and the instant access to Twitter and other means of social media.

“Unless someone is terribly blind or deaf, it precludes any chance to go and rewatch a game safely. You almost now have to have a live environment.”

Bayle, who has been in mobile so long that some consider him a lifer, believes that social, mobile, and the fan are forever linked.

“Social is critical to be successful in as much as fans by nature will be social, either touting or taunting their friends or loved ones or even finding new friends just by the nature of how people rally around teams so to speak,” he says. “I think there’s a concept here . . . of the concept of the ‘game around the game.’”

Bayle sees more interaction between fans and ESPN personalities, providing more opportunities for marketers to be part of the bond that only sports bring.

“The goal with our mobile teams is to improve the access to fans and to real-time interact with that content,” he says.

Real time. It’s not a nebulous concept despite what NBC wants us to believe.

(first appeared on imediaconnection.com http://blogs.imediaconnection.com/blog/2012/08/22/what-the-industry-and-rio-o...

 

Tagged with NBC, Olympics.

August 22, 2012 by Jeff Hasen.
  • August 22, 2012
  • Jeff Hasen
  • NBC
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Loudmouth Thoughts On NBC and London Olympics

Pointing to the large number of viewers via television, PCs and mobile devices, NBC considers Olympics critics the loud minority. Count me in the unhappy camp.

By the way, it is not the first nor will it be the last time that I’ve been called a loudmouth.

My beef?

Broken promises, the biggest one being that all events but the ceremonies would be shown live.

The Olympics are nothing if not memories.

In my previous professional lives, I was a sportswriter for the 1984 Los Angeles Games, and was project director of the “look and feel” program for the 2002 Olympics in Salt Lake City, UT. I was all over the Atlanta competitions in 1996 and on the stadium floor in Nagano, Japan, in 1998.

Every one of them fits in the unbelievable experience category. Which takes me to my biggest takeaway from NBC’s London coverage.

I will tell you what live is not – seeing on Twitter the result of Usain Bolt’s 9.63-second 100-meter win before what NBC presented to us as a live stream was sent to U.S. viewers on computers or, in my case, an iPad.

Former president Bill Clinton famously said, "It depends upon what the meaning of the word 'is' is.” In so many words, NBC said, “It depends on what the meaning of the word ‘live’ is.”

Why is this such a big deal? Why cannot I be content with 5,500 hours from London, unprecedented as far as Olympics are concerned?

Because we live in real time. Even a delay of 9.63 seconds matters. An estimated 2 billion people saw the race before NBC gave us the “live” look.

If you think I am wrong, imagine the uproar if the results of the Academy Awards were shown somewhere 10 seconds before the announcements were made on the telecast.

In my house, if I shouted out the winners 10 seconds early, my wife would kick me out in Olympic record fashion. And she would be right.

The ceremonies were delayed first to the East Coast of the United States, then three more hours before those of us on the left coast got a look.

I saw live coverage via tweets and blogs, then another round of commentary from East Coasters long before I settled in for the NBC airing.

Easy, you say. Turn everything off. Stay away from the news. It is not happening. It is not how we choose to live.

I have one word for those who are hoping that the International Olympic Committee will intervene and prevent future disappointments – please.

IOC spokesman Mark Adams said, "It's certainly not for us to tell them how to reach their audience.'' Of course it is not. That is the job of the loud minority.

NBC, have you ever considered the fact that we may be right?

(article first appeared on Mobile Marketer - http://www.mobilemarketer.com/cms/opinion/columns/13512.html)

Tagged with NBC, Olympics.

August 15, 2012 by Jeff Hasen.
  • August 15, 2012
  • Jeff Hasen
  • NBC
  • Olympics
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Notes From A Mobilized Marketer: Hey, Pass The Pink Nail Polish

Nokia says its plan to sell pink nail polish to match the pink Lumia 900 is about "pampering". It's more about being a buzz generator – and it’s working.

During the Samsung trial, we learned that the iPhone was designed to better the "dumbed down" web experience out there on other mobile devices. I always thought that was the original aha – no more endless waiting for pages to load.

Yes, I opted in but six texts from the Obama campaign in fewer than 10 days is way too much. Imagine the flow in the fall.

It’s good to see that Mitt Romney will announce his VP running mate via mobile but app, rather than opt-in text messaging, reduces reach and opt-in potential.

HTC better hope that rumor that it will make a Facebook mobile phone is true. It forecasts a 23 percent revenue drop in the meantime.

Sixty percent iPad web traffic in the U.S. comes from the iPad 2. It shows that the third generation upgrades weren't enough for many to switch. I’m in that group.

Facebook’s impact on mobile is questioned every day. Consider over the last month, it has driven folks to the App Store & Google Play about 150 million times.

One more on the Facebook factor: 7,000 different mobile devices access Facebook every day.

Almost half of the Internet video NBC is serving this Olympics is going to mobile devices and tablets.

There is word of a "supersized" Samsung Galaxy Note. The phablet (I hate that word) gets phatter.

Nearly 1 in 4 Linkedin users accesses only via mobile. The company says that "monetization extends beyond advertising".

Pew says that spam is one of biggest frustrations with mobile devices. Have I just been lucky to not been hit with many?

We’re witnessing the marriage of mobile & house-hunting: a user of Zillow on mobile is three times more likely to contact an agent than a user on PC.

The headline says that the global smartphone market has stalled. The ramifications for marketers? Reconsider feature phone users.

Tagged with Apple, Google, HTC, LinkedIn, NBC, Nokia, Olympics, Samsung, Zillow, facebook, ipad, iphone, obama, romney.

August 5, 2012 by Jeff Hasen.
  • August 5, 2012
  • Jeff Hasen
  • Apple
  • Google
  • HTC
  • LinkedIn
  • NBC
  • Nokia
  • Olympics
  • Samsung
  • Zillow
  • facebook
  • ipad
  • iphone
  • obama
  • romney
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Jeff Hasen

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  • Jeff Hasen
    RT @jeffhasen: The post-COVID 19 digital & #mobile experiences consumers value most - my new post on gaps between services custome… https://t.co/GjVD6TRgmM
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    The post-COVID 19 digital & #mobile experiences consumers value most - my new post on gaps between services custome… https://t.co/GjVD6TRgmM
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